Iridium has confirmed that the Iridium Mail & Web mobile application is being decommissioned, with changes taking effect in September 2025. This impacts customers who rely on the app when using Iridium GO! and Iridium handsets connected via Wi-Fi routers.

At Apollo Satellite, our goal is to make sure your communications stay reliable, cost-effective, and future-proof. Below you’ll find the official timeline, who’s affected, what will change, and a simple plan to transition smoothly.

Key Dates You Need to Know

  • September 1, 2025 — Iridium stops accepting new user registrations for the Iridium Mail & Web app.
  • September 13, 2025 — The app is deactivated and removed from app stores.

After these dates:

  • You will no longer be able to send or receive email using the Iridium Mail & Web app.
  • Data stored inside the app will no longer be accessible. Be sure to back up anything important beforehand.

Who Is Affected?

  • Iridium GO! hotspot users who use the Iridium Mail & Web app for compressed email.
  • Iridium handset users (e.g., 9555/9575) with a Wi-Fi router/optimizer who relied on the app for email workflows.
  • Teams who use the app for email-based forms, logs, or mission reports while off-grid.

Not affected: Iridium voice and SMS services, device GPS functions, and the underlying Iridium satellite network. This change is specific to the Iridium Mail & Web app.

What Will Stop Working?

  • Email send/receive through the Iridium Mail & Web app.
  • In-app access to stored emails, attachments, and app-only data. (Export what you need before September 13.)

Your hardware will continue to function for voice/SMS and data as it does today; the change is to the software app only.

Your 30-Minute Migration Plan

Use this checklist to avoid disruption:

  1. Back Up App Data (Do this now)
    • Save important emails and download attachments from the Iridium Mail & Web app.
    • If you keep contacts or templates inside the app, export or copy them to your preferred email client or notes.
  2. Document Your Current Workflow
    • Note who uses the app, what they send (e.g., logs, photos, forms), and how often.
    • Identify any critical reports or stakeholders who must not experience a gap.
  3. Choose a Replacement Path
    • Decide whether you need compressed email, basic messaging, or a broader upgrade to your off-grid data setup.
    • We’ll help you match device, airtime plan, and software to your budget and use case.
  4. Update Devices & SOPs
    • Remove references to Iridium Mail & Web from your field guides, training docs, and checklists.
    • Configure and test the replacement solution on one device first, then roll out to the rest.
  5. Field Test
    • Conduct a quick send/receive test from the field or a low-bandwidth simulation.
    • Confirm your fallback communications (voice/SMS) are ready if email isn’t mission-critical.

Alternative Paths (We’ll Tailor This to You)

Every operation is different, but most customers fit one of these patterns:

  • “I just need basic off-grid comms.”Keep voice/SMS primary and add a simple, low-bandwidth messaging option that works over Iridium data when available.
  • “I need email with attachments, reliably.”Move to a modern, supported email/messaging solution that’s designed for satellite bandwidth and is compatible with your device mix. We’ll help you select the right software and configure it end-to-end.
  • “We’re ready to modernize our data workflow.”Evaluate a hardware and service upgrade path (for example, moving to platforms that offer a more app-friendly IP experience) along with an appropriate airtime plan. We’ll map the ROI and migration timeline with you.

Not sure which bucket you’re in? Tell us your device(s), where you operate, and what a “good day” looks like for your team. We’ll recommend a right-sized setup—no fluff, just what works.

FAQs

Does this affect Iridium voice, SMS, or GPS?

No. The change is specific to the Iridium Mail & Web mobile application. Your Iridium device and the Iridium network continue to operate as usual.

Can I still use my Iridium GO! after September 13, 2025?

Yes. Your GO! hardware will still work for voice/SMS and data. Only the Iridium Mail & Web app functionality is ending.

What happens to my emails and attachments saved in the app?

They will no longer be accessible after the decommissioning date. Export and save anything important now.

Can I create a new Iridium Mail & Web account in September?

No new registrations after September 1, 2025. Existing accounts will lose functionality when the app is deactivated on September 13, 2025.

Is there a direct replacement from Iridium?

Iridium is decommissioning this specific app. Depending on your gear and mission profile, there are supported third-party options and upgrade paths. We’ll help you pick and implement the best fit.

Need Help? We’ll Handle the Heavy Lifting.

Apollo Satellite can:

  • Audit your current setup and recommend the most practical replacement.
  • Provide step-by-step configuration for your devices and software.
  • Train your team and update your SOPs so everyone’s ready before September 13.